Product

A receptionist workflow, not just a talking bot.

AI Call Deck connects realtime calls to tenant-owned business rules, appointment tools, human transfer, and an operational dashboard.

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Capabilities

Built around the decisions a real receptionist makes.

Every action remains attached to the correct business account and visible to its users.

Realtime reception

Streams caller audio through the configured realtime voice provider while preserving the existing fallback call path.

Business-controlled context

Uses tenant-specific services, hours, breaks, policies, script, timezone, and AI instructions.

Validated appointment actions

Checks operating constraints, stores every confirmed booking internally, and synchronizes connected calendars.

Human call transfer

Routes callers to the tenant's dedicated human extension when they ask for a person.

Call records and transcripts

Combines live calls and searchable history with chat-formatted details, outcomes, and latency.

Script generation and editing

Lets each business edit its current receptionist script or generate a new draft from its business information.

Product workspace

Move from a call to the operation behind it.

Sanitized interface captures show how calls, bookings, business rules, transfers, and billing remain connected.

AI Call Deck interface: Inspect calls and outcomes — **Inspect calls and outcomes**

AI Call Deck interface: Manage appointment dates — **Manage appointment dates**

AI Call Deck interface: Publish business context — **Publish business context**

AI Call Deck interface: Control human transfer — **Control human transfer**

AI Call Deck interface: Understand package usage — **Understand package usage**

Operational control

Change the business without changing the call code.

Unified business knowledge, policies, and AI instructionsPer-day opening and break hoursEditable receptionist scriptTenant-specific extensions and Google accountInternal calendar remains available without Google