Customer policy
Billing, Cancellation & Refund Policy
Effective and last updated: September 10, 20261. Service and digital delivery
AI Call Deck is a digital software and communications service operated by Maryam Haq LLC. We do not ship physical products. After account verification, an administrator assigns a package. Free packages may activate immediately; paid packages activate after Stripe confirms payment, unless an approved trial is already active. Telephony setup or number provisioning may require additional configuration before calls can be received.
2. Currency, package price, and renewal
Public prices are stated in United States dollars (USD). Paid packages renew monthly on the subscription anniversary at the price presented during Checkout, plus applicable taxes. The current package, renewal date, included minutes, usage, and payment status are available in the customer dashboard. Stripe is the source of truth for successful payment and subscription status.
3. Included minutes and usage charges
Included minutes reset at each monthly renewal and do not roll over. A call is billable only after the caller receives a successful AI audio response. Each billable call is rounded up to the next full minute. Depending on the assigned package, new calls either pause after the allowance is exhausted or continue using prepaid wallet credits at the rate shown for that package. An active call is allowed to finish before limit enforcement.
4. Trials and promotions
A package marked trial eligible does not guarantee a trial. Trial approval, duration, and minute allowance are shown in the dashboard when assigned. A trial can end when its time period or minute allowance expires, whichever occurs first. Unless Checkout clearly states otherwise, merely selecting a package or requesting a trial does not create a charge. Continued paid service requires confirmed payment.
5. Cancellation
You may request cancellation at any time by emailing support@aicalldeck.com from the address associated with your account. Unless a different date is confirmed, cancellation takes effect at the end of the current paid billing period. You remain responsible for charges and usage incurred before cancellation takes effect. Package changes are administrator controlled.
6. Refunds and billing errors
Subscription fees, consumed call usage, and used wallet credits are generally non-refundable except where required by law. If you believe a charge is duplicated, unauthorized, or caused by a billing error, contact support@aicalldeck.com with the account email, charge date, and invoice or receipt reference. We will review the request and, when a refund is approved, return it to the original payment method. Bank processing times are controlled by the card issuer.
7. Returns and shipping
AI Call Deck provides digital services only, so physical shipping and merchandise return policies do not apply. Cancellation and refund requests are handled under Sections 5 and 6 above.
8. Failed payments and service restrictions
A failed initial payment does not activate a paid package. A failed renewal may place the account in a grace period before new calls are restricted. Existing calls are not ended solely because a balance or allowance is exhausted. We may restrict service for unpaid balances, fraud risk, unlawful use, or provider requirements.
9. Legal and geographic availability
Service availability depends on supported payment, telecommunications, and infrastructure providers and may be limited by country, state, sanctions, export controls, or other legal restrictions. Customers may not use the service where prohibited or for unlawful calling, recording, marketing, or data collection.
10. Contact
Billing and cancellation questions can be sent directly to support@aicalldeck.com. Legal questions can be sent to legal@aicalldeck.com.