AI Call DeckHelp
Answers before your first call.
Start with the operating questions that matter most. Account-specific configuration remains available inside the dashboard.Does AI Call Deck replace my business phone number?
No. You can forward calls from your existing business number to an assigned local number when one is available. Forwarding steps depend on your carrier. Human transfer uses your business's own active extensions.
Can each business have different services and opening hours?
Yes. Every tenant has an isolated business profile, call script, services, policies, timezone, opening hours, break hours, calendar connection, and extensions.
What happens if Google Calendar is not connected?
Appointments are still saved to the tenant's internal dashboard calendar. When Google Calendar is connected, appointment creation, changes, and cancellations synchronize automatically.
Can callers ask for a human?
Yes. Each customer account receives a dedicated human SIP extension and credentials so the AI receptionist can transfer a caller to a person.
Can I review what happened during a call?
The dashboard provides searchable call history, chat-formatted transcripts, live call activity, booking outcomes, duration, and AI response latency where available.
Is the service limited to dental offices?
No. The receptionist is configured from each tenant's own business information, making it suitable for many appointment-driven and service-based small businesses.
What happens when my package minutes run out?
Included minutes reset each billing cycle and do not roll over. Each package states whether new calls pause at the limit or use wallet credits for overage. An active call can finish before the next-call limit applies.
Does selecting a package start billing immediately?
No. A package selected during signup is a request for administrator review. New verified accounts receive a separate 60-minute, 7-day SIP softphone trial when the offer is available. A public phone number requires an assigned paid package and confirmed payment.
How do I try AI Call Deck without changing my business number?
Verify your email, then follow the Free Trial guide in your dashboard. It shows your personal Linphone or MicroSIP sign-in settings and the AI extension to dial. The trial does not include a public phone number or call forwarding.